Kaul, Baldwin accusing Meta of neglecting small businesses
Attorney General Josh Kaul and U.S. Sen. Tammy Baldwin are accusing Meta of neglecting small businesses in Wisconsin whose social media accounts are hacked. In a recent letter to Meta Platforms Chief Legal Officer Jennifer Newstead, the state AG and Madison Dem criticize the California company’s “inadequate small business customer service.” They’re urging the business, which operates Facebook, Instagram and WhatsApp, to improve its responsiveness to companies whose accounts are compromised. “While Meta claims to be ‘in the business of small business,’ these small businesses can face enormous obstacles to regaining access to their accounts following a hack, resulting in